At Allard & Beaufort, we stand by the durability of our toys and the joy it brings to our furry companions. That’s why we’re rolling out our ‘Replacement, then Refund’ commitment specifically for all toys that are completely destroyed within 30 days of receipt.
What is Covered:
-
Destroyed toys: This includes damage such as:
- The bear shredded into large pieces or bits.
- Stuffing completely removed and scattered.
- A squeaker detached from the toy.
- Second Chance: If the replacement also fails within the eligible timeframe, we’ll issue a full refund.
What is Not Covered:
- Minor fraying or loose threads.
- Small tears or minimal cotton showing.
- Scuffs, scratches, or other cosmetic wear that does not render the toy unusable.
How It Works:
- Proof of Damage: A photo clearly showing the extent of the destruction, such as stuffing fully removed or the squeaker detached.
Please send photos to support@allardandbeaufort.com with your order number in the email subject line.
Additional Notes:
- Each toy is covered individually. For example, if you purchased two toys and both were destroyed, you’re entitled to two replacements if applicable.
- Refund eligibility applies only to claims made within 30 days of receipt (the date the package is marked as delivered).
- This policy applies exclusively to the toys in the Mighty collection.